What payment methods do we accept?
We accept AM EX, Apple Pay, Google Pay, Mastercard, Maestro Card, Shop & Visa.

My order was cancelled, why?
Your cancellation email will state the reason for cancelling your order.

What is the status of my order?
Your confirmation email will indicate your shipping window, which is between 3 and 5 business days. If your order is still within this time frame, we assure you that your order is in hand and kindly ask you to be patient.

When will I receive my order?
Your order will be delivered within 10-15 working days.

Who delivers my package?
The Swiss Post will deliver your desired item.

Which payment methods do you accept?
We accept AM EX, Apple Pay, Google Pay, Mastercard, Maestro Card, Shop & Visa.

My order was cancelled, why?
Your cancellation email will state the reason for cancelling your order.

What is the status of my order?
Your confirmation email will indicate your shipping window, which is between 3 and 5 business days. If your order is still within this time frame, we assure you that your order is in hand and kindly ask you to be patient.

If your order exceeds this time frame, please contact us using the contact form.

I ordered something but I didn't receive an email?
Please contact us using the form below so we can assist you with your order.

What do I do if I'm missing an item in an order?
For large orders we may split them into two packages. Please check your emails for additional tracking numbers.

If an item is missing, please contact customer service using the contact form below with your order number and the missing item.

What do I do if I receive a faulty item in my order?
Once the error has been identified, please contact our customer service using the form below.

Can I cancel my order after I have placed it?
Contact them and customer service.

What is the status of my order?
Your confirmation email will indicate your shipping window, which is between 5 -10 business days. If your order is still within this time frame, we assure you that your order is in hand and kindly ask you to be patient.

When can I return an order?
Returns will only be accepted in the case of errors and defects caused by True Entirety KlG and the responsible suppliers. Please note our return form, which can be found in your customer account in the account overview in the "Returns" section.

Any doubts?
If you have any other concerns, you can contact us via the contact form .